Quote from: Mike Griffin on April 14, 2022, 07:37:47 PM The following is an e mail from Horizon Hobby in regard to an email I sent them about customer service. I dropped Amazon Prime for this very reason and the fact it is a crapshoot if I am going to get my merchandise when they say I will. They offer some of the best value when it comes to this hobby, and they also have a regular number of sales and discounts available, especially for returning customers. They have a huge selection of remote-control figures as well as various other scale models. Good luck with this and I hope it works for you. LOSI RACE INSPIRED 2023 Distributed by Horizon Hobby Tower Hobbies LOSI RACE INSPIRED Distributed by Horizon Hobby Tower Hobbies. Horizon Hobby is one of the best RC-based websites on the internet. Was this Traxxas improving their profit margins by. With little further information, we are left to make assumptions on our own as to the reason (s) behind this move, nevermind who ultimately made the decision. ![]() HH Customer Support you for the reply Sam, but I will not do business with anyone or any company that makes it impossible for me to pick up the phone and initiate the call. This past Friday, Horizon Hobby informed retailers they will no longer be offering Traxxas products, starting the beginning of 2019. Please reply back with a brief description of what your needing help with and I'll route your request to the right department. ![]() If you would like a call back I can assist with that. Horizon Books Pte Ltd Select Books Pte Ltd South Africa.' Anglia Book 81. We found that we can help about 5 times as many people doing commutating through email and chat. Hobbies,' Do-It-Yourself,' Fashion 8 Costume,' Fiction,' Health 8 Beauty. We shut our inbound phone lines down last July but we do honor call back requests. but getting a direct order from HH website is elusive.The following is an e mail from Horizon Hobby in regard to an email I sent them about customer service. From other posts I have seen, apparently I could have ordered the product from amazon or ebay and received it shipped from HH. its.not really responsive to my question. Just received an email apparently generated form the aborted chat. Holiday Schedule - Last Days to Ship - Learn More Back. Black Friday Deals - Lowest Prices of the Season - Shop Now. We have RC airplanes, RC helicopters, RC Cars, RC trucks, RC boats, RC transmitters, and so much more Skip to main content Skip to footer content. I am in IT, and have a logistics background. Horizon Hobby is the leader in the RC hobby. In the past HH has been great CS, but this is now is months of "new system" issues. disconnected when they transfer me to CS. You can still snag some deals on select R/C models and gear, thanks to a few online 12 Days of Christmas sales. I check, product is in stock, so I reorder and pay extra for faster shipping so I can get some time in flying with my son before school starts. Then last week.get email saying HH is canceling my order due to system losing my CC (its still listed in my account.so.weird). Then get emails from CS telling me its OOS.even though web pages says its in stock. Horizon Hobby is the leader in the RC hobby. Finally shows as in stock.I try multiple to times' to get a status and keep getting disconnected every time they transfer me to CS. ![]() I had ALWAYS thought Horizon sucked and happily did my biz with Tower. ![]() There is still some residual sales based on the legendary Tower name, but Horizon is doing a great job destroying what little is left of that. Simply put Horizon bought Tower in Bankruptcy court and now treats it as their Bas*ard son. (and don't tell me " Well that's why Tower went bankrupt" when they were in biz for 30 years!) But I started to immediately see the stubborn red-flag never ending backorders scattered throughout the Tower website and knew "something is really wrong here". Initially I had hopes Horizon would recognize and maintain Tower's virtues of great inventory and wonderful customer service all at great prices. In a short time, Horizon Hobbies has already destroyed the once great Tower name. If you have a Horizon Hobby account, use your Horizon Hobby credentials to sign in. One Membership, together under your favorite lifestyle brand. Skip to main content Skip to footer content. I really miss not being able to talk to someone in person. Please login to your Tower Hobbies account to access your wishlist and order history. I have been having trouble contacting them about an overcharge and damages. Sad to see a company I have been doing business with for 30 some odd years in decline.
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